Privacy Policy
Revision Date: 11 October 2025
Introduction
This Privacy Policy explains how Radio Taxis (Southampton) Ltd, trading as Radio Cruise Parking (“we”, “us”, “our”), collects, uses, and protects your personal data when you use our website, make a booking, or interact with our services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR).
Definitions
In these Terms and Conditions:
“We”, “Us”, “Our”
refers to Radio Cruise Parking, operated by Radio Taxis (Southampton) Ltd.
“You”, “Your”, “Customer”
refers to any individual who uses our website, makes a booking, or interacts with our services.
“Personal Data”
means any information that relates to an identified or identifiable individual, such as name, contact details, or vehicle registration.
“Processing”
means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
“ParkFlow”
refers to our third-party booking system provider (https://parkflow.io/en/), which manages reservations and customer communications.
“Stripe”
refers to our third-party payment processor (https://stripe.com/), which securely handles online payments.
“UK GDPR”
refers to the United Kingdom General Data Protection Regulation.
Data Controller
Radio Taxis (Southampton) Ltd is the data controller responsible for your personal data. You can contact us directly at:
Email: info@radiocruiseparking.com
Phone: (023) 80 719 229
Address: Surety House, Old Redbridge Road, Redbridge, Southampton SO15 0NE
For any data protection concerns or queries, including exercising your rights, please use these contact details.
What Information We Collect
We collect and process the following personal data:
- Full name
- Contact details (email address, phone number)
- Vehicle information (registration, make, model, colour)
- Booking details (arrival/departure dates, selected services)
- Payment information (processed securely via Stripe)
- IP address and browser data (for website analytics and security)
Children: We do not knowingly collect personal data from individuals under the age of 16. Our services are intended for adult customers only.
How We Collect Your Data
Your data is collected when you:
- Make a booking via our website
- Contact us via email, phone, or contact form
- Interact with our website (cookies, analytics)
- Use our services on-site
Booking System (ParkFlow)
We use ParkFlow (https://parkflow.io/en/) as our secure booking management system. ParkFlow processes your booking data on our behalf, including contact details, vehicle information, and service selections. ParkFlow operates under our instruction and does not use your data for its own purposes. All data is stored securely and processed in accordance with UK GDPR. Please also refer to parkflow’s privacy policy (https://parkflow.io/en/rules/privacy/).
Payment Processing (Stripe)
All payments are processed via Stripe (https://stripe.com/), a PCI-compliant payment gateway. Stripe handles your payment information securely and does not share card details with us. For more information, please refer to Stripe’s own privacy policy (https://stripe.com/gb/privacy).
Chat Support (Tawk.to)
We use Tawk.to to provide live and AI assisted chat support and monitor user navigation across our website in real time. This helps us respond to enquiries efficiently and improve user experience. Tawk.to may collect anonymised browser and usage data, including which pages are visited and how long users stay on each page. No personal data is stored by Tawk.to unless you voluntarily submit it via the chat interface. For more information, please refer to Tawk.to’s Privacy Policy.
Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- To manage your booking and provide contracted services
- To communicate with you regarding your booking
- To improve our website and customer experience
- To comply with legal obligations
The lawful bases for processing include:
- Contract: when data is necessary to fulfil our service agreement with you
- Legal Obligation: for compliance with tax, safety, and regulatory requirements
- Legitimate Interest: for site security, fraud prevention, and service improvement
Data Sharing
We do not sell or share your personal data with third parties for marketing purposes. Data may be shared with:
- ParkFlow (booking system provider)
- Stripe (payment processor)
Tawk.to (live an AI assisted chat support)
- Regulatory authorities if required by law
- Self-employed transfer drivers, who receive limited booking details (e.g. name, passenger count, cruise terminal) solely for the purpose of completing your shuttle transfer. These drivers act under our instruction and do not store or retain customer data beyond the duration of the service.
- Other service providers: Hosting, IT support, analytics, or marketing (with consent or contractual safeguards)
All third-party processors operate under data protection agreements and are compliant with UK GDPR.
International Transfers
Where personal data is transferred outside the UK (e.g., EU or US), we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or rely on adequacy decisions. Transfers are limited and secure.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, operational, and service-related requirements. The table below outlines our retention periods by data type:
| Data Type | Purpose | Legal Basis | Retention Period |
|---|---|---|---|
| Booking Data | Service delivery, legal compliance | Contract / Legal Obligation | 6 years or in line with local authority licensing rules |
| CCTV Footage | Site security and incident investigation | Legitimate Interest & Security | 1 year |
| IP Address, Browser Data, Analytics | Website improvement and fraud prevention | Legitimate Interest (opt-out available) | 2 years |
| Cookie Preferences & Marketing Consent | Personalisation and optional communications | Consent | Until withdrawn or 2 years from last interaction |
| Customer Support Records | Service quality and dispute resolution | Legitimate Interest | Up to 2 years from last contact |
| Payment Confirmation (via Stripe) | Transaction verification and fraud prevention | Legal Obligation / Contract | 6 years (Stripe’s retention policy may also apply) |
Consent-Based Processing
Where processing relies on your consent (e.g. marketing communications, non-essential cookies), we will obtain it clearly and transparently. You may withdraw your consent at any time by contacting us or adjusting your cookie settings.
Backups and Archival
Data stored in system backups may be retained for up to 12 months beyond the active retention period for disaster recovery and continuity purposes. These backups are securely stored and access is strictly limited.
Automated Decision-Making
We do not use automated decision-making or profiling in relation to your personal data.
Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete data
- Erasure: Request deletion of your data (“right to be forgotten”)
- Object/Restrict: Object to processing or request limitation
- Data Portability: Receive your data in a structured, commonly used format
- Withdraw Consent: At any time for consent-based processing
How to Exercise Your Rights: Contact us via info@radiocruiseparking.com or the phone/address above. We will respond within one month.
You may also lodge a complaint with the ICO at https://www.ico.org.uk.
Data Security
We implement appropriate technical and organisational measures, including:
- SSL encryption on our website
- Secure data storage via ParkFlow
- Access restrictions to booking and customer records
- Staff training on data protection
- CCTV monitoring at our site for safety and security
Cookies and Website Analytics
We use cookies to enhance user experience and collect anonymous analytics data. Cookies are categorised as:
- Strictly necessary
- Functional
- Performance/Analytics
- Targeting (only with consent)
You can manage preferences in your browser settings. For full details, refer to our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us via the contact details provided on our website.
Email: info@radiocruiseparking.com
Phone: (023) 80 719 229
Post: Surety House, Old Redbridge Road, Redbridge, Southampton SO15 0NE
Book today for unbeatable value and total peace of mind!
